Refund Policy

What this policy covers

This policy applies to paid subscriptions and other purchases made through Balkan Online School.

The first section of the first topic is available for free, and an active subscription unlocks the rest of the content. There is no free trial. Billing is in euros (EUR).

Paddle as Merchant of Record

Payments are processed by Paddle (Paddle.com Market Ltd), which acts as the Merchant of Record and handles VAT and other applicable taxes.

Balkan Online School does not store your payment-card data - that data is tokenised by Paddle. When we approve a refund, Paddle processes it and returns the funds.

No refunds

We do not refund subscription periods that have already been charged. Access to the full library begins immediately once payment succeeds, and at checkout you expressly confirm that you agree to this and that you therefore give up the statutory 14-day right to withdraw from the contract. We keep that confirmation with your account, together with the exact wording you were shown.

If you are not happy, cancel - billing stops at once and there are no further charges. Access runs to the end of the period you have already paid for, because you paid for it.

The price is deliberately low and there is no contract term or minimum commitment: cancelling at any time is the protection we offer instead of refunds.

How to cancel

You cancel yourself, in your account - "Subscription", then "Cancel subscription". You do not need to write to us and we do not ask for a reason.

Cancelling stops future renewals. Access remains until the end of the current paid period and ends after that.

What we consider

When reviewing a request, we are guided by the circumstances of each case. The following are examples of situations that usually weigh in favour of a refund - these are examples, not guarantees:

• a technical problem that prevented you from accessing the service you paid for,
• an accidental duplicate charge for the same purchase,
• a very recent purchase with little or no usage of the service.

Rights that remain

This policy does not exclude or limit rights that cannot be excluded by law. If the service does not work as described - for example, if paid content is unavailable because of a fault on our side - you have rights under consumer-protection and digital-content conformity rules, independently of this policy. Write to support@balkanonlineschool.com in that case.

Paddle is the Merchant of Record and applies its own terms. Paddle may issue a refund at its own discretion or where the law requires it, and that is not within our control. When a refund is issued, access ends.

How and when refunds are issued

If Paddle does issue a refund (at its discretion or where the law requires it), the money is returned to the payment method used for the purchase.

The time it takes for funds to arrive depends on Paddle and on your bank or card issuer, and typically takes a few business days after the refund has been approved and processed.

Cancellation vs. refund

Cancelling and refunding are not the same thing.

When you cancel a subscription, you stop future renewals, and your access continues until the end of the current paid period. Cancelling on its own does not automatically mean a refund - if you would like a refund, please contact us separately.

Contact

For any questions about refunds, write to us at support@balkanonlineschool.com.

The service is provided by STEFAN RADONJIĆ PR RAČUNARSKO PROGRAMIRANJE Lab42 NOVI SAD, Rumenačka 9, 21000 Novi Sad, Serbia, registration number 66770419, tax ID 113363695. Governing law: Republika Srbija / Republic of Serbia.